General Data Privacy Notice

Protecting your personal data and data security are very important to us. We collect, process and use personal and anonymised data during your visit to our website. We naturally comply with the law when doing so.

In this Data Privacy Notice, we (DekaBank Deutsche Girozentrale, Mainzer Landstraße 16, 60325 Frankfurt am Main) inform you about the personal data we collect, process and use when you visit our websites at deka.de or dekabank.de. This Data Privacy Notice also applies to any of our other websites that make reference to it.

Additional special data privacy notices may apply to special services (e.g. our online job centre). Reference is made to these policies when the service is used.

The term “personal data” means all data related to a specific or identifiable natural person, e.g. your address, date of birth or requests that you send to us using our contact form.

Basic principles
We generally do not collect personal data when you visit our website. We collect and use such data only if required to provide a specific service, and only to the extent necessary to provide the service. For example, we need personal data in order to check your authorisation to access your securities account, to process your contact requests and send information that you request.

We generally do not collect personal data when you visit our website. We collect and use such data only if required to provide a specific service, and only to the extent necessary to provide the service. For example, we need personal data in order to check your authorisation to access your securities account, to process your contact requests and send information that you request.

We observe applicable provisions of the law when we collect, process and use personal data, in particular the provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG) and German Telemedia Act (Telemediengesetz – TMG).

We disclose personal data that has been collected through our website to government institutions, authorities, courts and other third parties if we are obligated to do so, or if this is necessary in order to efficiently conduct a legal defence or assert rights. Otherwise, we only disclose data if you have authorised us to do so. We may contract data processing services from service providers to operate our website or send newsletters you have subscribed to.

Except in the cases indicated, no data is transmitted to countries outside the European Union (EU) or European Economic Area (EEA).

Log files
When you access individual webpages, our web servers normally record in a log file the address of the page accessed, the date and time of the access, any error messages and, if available, your computer’s operating system and browser software and the previous webpage you were visiting. We only store a shortened version of your computer IP address in our log files that does not allow an individual to be identified. An IP address is a number that is temporarily or permanently assigned to your computer by your Internet service provider.

We only use the log file data to ensure proper provision of our services (e.g. error analyses, system security and protection against abuse).

Web analysis tool/opt-out link
We use analysis software provided by an outside company. The software collects data about visits to our website (“user profiles”) and allows this data to be analysed. According to a certificate issued on 11 October 2010 by TÜV Süd, the company satisfies the applicable requirements of the German data protection authorities (“Düsseldorf Kreis” statement of November 2009).

The user profiles that are created are pseudonymised, i.e. they cannot be used in practice to obtain information about a specific person. In particular, we do not store your full IP address. The user profiles are also stored separately from other data (e.g. personal data obtained from the contact form), and we do not combine data or use it to identify visitors to our website.

The user profiles include, for example, information on the search engines, search terms, languages and Internet service providers used, the origin of website visitors, the browsers and plug-ins used and the webpage that was visited immediately before (referrer).

We use the data collected in this way to design our website appropriately to meet the needs of visitors, e.g. to identify information that is frequently accessed and where improvements are needed.

A tracking pixel is integrated into our webpages and, if necessary, a cookie (a small text file) is stored on your computer to create user profiles. If you are not in agreement with this, follow the link below to opt out fully from the use of your visitor data (click on the “Opt out of website tracking” link at the end of the page there).

Amendments
We reserve the right to make amendments to this Data Privacy Notice from time to time that take effect for the future. If changes are made to our Data Privacy Notice, however, we will not use data that has been previously collected for other purposes without your consent.

Contact information
If you have questions about data protection at DekaBank Deutsche Girozentrale, or would like to know what personal data we have stored for you, please contact our Data Protection Officer:

DekaBank
Deutsche Girozentrale
Data Privacy Officer
Mainzer Landstrasse 16
60325 Frankfurt, Germany
Please email any questions concerning data protection to: Contact.

Validity
This document was updated on 1 March 2015.